1. Requesting Account and Data Deletion
If you want to delete your Welaska account and associated personal information, send a deletion request from the email address associated with your Welaska account to:
Subject: Welaska Data Deletion Request
Please include:
- your Welaska account email address;
- your business or workspace name, if applicable;
- a clear statement that you want your Welaska account and associated personal data deleted; and
- any additional information reasonably required to identify the account.
For your security, we may need to verify that the request was submitted by the account owner or another person authorized to make the request.
2. Meta and WhatsApp Business Data
If you connected Meta or WhatsApp Business assets to Welaska, please mention this in your deletion request.
After a verified deletion request, Welaska will remove or delete associated data under our control as appropriate, including stored integration information that is no longer required to provide the service, subject to applicable legal, security and record-retention requirements.
Deleting information from Welaska does not automatically delete your Meta Business Account, WhatsApp Business Account, WhatsApp Business App account or information independently maintained by Meta or WhatsApp.
You may also manage or revoke permissions and connected business integrations using the controls made available by Meta, where applicable.
3. What We May Delete
Depending on your account and the services you have used, a verified deletion request may apply to information such as:
- Welaska user profile information;
- workspace-related personal information;
- stored contacts and customer records under your control;
- conversation data stored by Welaska;
- campaign and automation-related customer data;
- stored Meta or WhatsApp integration information;
- authorization credentials or tokens associated with a disconnected integration; and
- other account data that is no longer reasonably required.
4. Information We May Need to Retain
Some limited information may be retained where reasonably necessary for legal, security, fraud-prevention, accounting, payment, dispute-resolution or regulatory purposes.
For example, records relating to completed payments or security events may need to be retained where required by applicable law or legitimate record-keeping obligations.
Information retained for these purposes will not be used to continue providing marketing or messaging services through a deleted Welaska account.
5. Disconnecting WhatsApp Without Deleting Welaska
If you only want to stop Welaska from using your connected WhatsApp Business integration, you do not necessarily need to delete your entire Welaska account.
You may request assistance with disconnecting the integration by contacting us. You may also revoke applicable permissions through Meta's available business or account controls.
After an integration is disconnected or authorization is revoked, features that depend on that WhatsApp Business connection may stop functioning.
6. Requests From Customer Contacts
Welaska is used by businesses to communicate with their own customers. If you are a customer or contact of a business that uses Welaska, the business you communicated with may control the relevant customer information.
In that situation, you should normally contact that business directly regarding access, correction, deletion or other requests concerning your customer information.
Where appropriate, Welaska may assist its business customers with requests relating to information processed through the platform.
7. Processing Your Request
We will review a deletion request after receiving sufficient information to identify and verify the relevant account.
We aim to process verified requests within a reasonable period, subject to the complexity of the request and applicable legal requirements.
We may contact you if additional information is necessary to verify ownership, clarify the scope of the request or protect another user's information.
8. Privacy Information
For additional information about how Welaska collects, uses, stores and protects information, please read our Privacy Policy.
Your use of Welaska is also governed by our Terms of Service.
9. Contact
Questions about account deletion, privacy or Meta/WhatsApp integration data may be sent to:
Email: [email protected]